Donald & Lena

Lessors with Maintenance Riders should take formal steps to document the failure, or POTENTIAL failure, of USPS to perform required maintenance. Use these steps:

1. Take photos of conditions requiring maintenance. Use a digital camera with automatic dating of photos. Add title to each photo if possible.
2. Compile a list of references to photos. Include a brief description of the item and the steps required to correct the problem. Also, if possible, add a statement describing the damage that can result from continued failure to perform each required/needed maintenance item.
3. Send the compiled list and photos to the person in charge of leasing for your area. This usually is the Leasing Team Leader for the Facilities Service Office for your region. Include a (polite) cover letter requesting action to remedy the maintenance deficiencies. You should send this by Certified mail with return receipt. (You may also be able to send photos and list via email.)

This protects your rights and becomes a formal record of your efforts to call attention to the required maintenance.

For those with full maintenance rider in lease contracts, what recourse (legal or other) is available where USPS does not perform needed maintenance (required of USPS under maintenance rider) and damage to property results? And, what methods or steps should be taken to protect the landlord’s rights and document USPS failure to perform.